Inclusive Market Research Yields Customer-Centric Product And Service Design
Co-Founder & Principal of ThinkNow, a technology driven cultural insights agency. getty Social media has proven time and again the need for brands to be inclusive. Last year, with less in-person shopping due to the pandemic, e-commerce soared. E-commerce sales made up 18% of all global retail sales in 2020, and they’re expected to reach 21.8% […]